Our terms page describes our abuse policy. In most cases, we respond to abuse by swiftly blocking access
to the offending site. Generally, we require abuse reports to be submitted by the site owner or webmaster,
except in cases of harassment by web-mail or web-messaging.
In cases of serious abuse, we may turn over the offender's IP to the appropriate authorities. When we are
not legally obligated to turn over the information, we reserve the right to exercise our judgment whether to
proceed with any further action, depending on the nature of the abuse and the nature of the authorities
requesting the information.
If all you want is a site block, just fill in the site block request form. If this doesn't work, send an email to
abuse@ipsharkk.com telling us the problem, and whether you want us to block all access or just POST
access. Please be sure to email us from an address that clearly belongs to the site owner (such as
webmaster@mysite.com). For a simple site block we require only the site’s name, and we don't need any of
the additional information described below.
An abuse report that includes a request to save off the IP of the offender can be submitted using our abuse
report form. The report form should include:
- The EXACT TIME of the abuse. For example, the complete current time is Wed, 14 Jan 2009 18:11:04
GMT. We require the time zone, and it is best if you express the time in 24 hour GMT time, or at least tell us
how many hours ahead or behind GMT the abuse time is.
HINT: if for example you are 5 hours 30 minutes behind GMT, your server logs will often express the
time as 17/Feb/2002:11:32:18 -0530
- The EXACT PAGE to which the abuse was posted - for example
http://www.mysite.com/bboard/post?x=123
- The EXACT NATURE OF THE ABUSE.
- If you wish us to save off the abuser's IP address, we also request that you indicate that you have
contacted or intend to contact the appropriate law enforcement authorities to obtain a warrant or court order
requesting the IP. We will then use the information that you have provided us with to save off the relevant
log entries so that they are not lost.
The best way to submit an abuse report is with our abuse report form. Using this form ensures that we get
all the correct information necessary to preserve the relevant log entries as quickly as possibly.
If this form does not work, you may also submit an abuse report by sending an email to
abuse@ipsharkk.com
